Clear delivery timeframes, return terms, and practical towel management guidelines for short-stay properties in Melbourne and across Australia.

Melbourne Delivery

Regional Australia

Returns Policy

Complimentary standard delivery for metropolitan Melbourne host addresses, targeting fulfillment within two business days.

Flat-rate postage of A$20 for regional Victoria and interstate deliveries, targeting arrival within five business days.

Eligible items may be returned within 14 days of receipt, strictly subject to our published refund policy criteria.

How many towels should I supply per guest?

What is the difference between bath and hand towels?

Plan at least one bath towel per maximum guest and enough hand towels for each bathroom. Keep one active set plus one backup set as a practical starting point, then adjust for stay length, booking pace and laundry turnaround.

Bath towels provide full-body surface area for drying after bathing. Hand towels and face washers are smaller dimensions dedicated to vanity basin use.

Why are backup sets necessary on site?

How should towels be cared for under frequent washing?

Storing 1 to 2 spare towel sets in locked host cabinets prevents turnaround delays during tight changeovers or when unexpected laundering issues arise.

Follow the care label for each towel. Use an appropriate detergent, avoid overloading the machine, dry items fully before storage, and adjust your laundry schedule to allow complete washing and drying between guest turnovers.